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87.2%of 39 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 4Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
25 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
MCP connection issues affecting Gong AI tools
Source not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue affecting Gong's MCP integration.
Customers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests.
We are currently working on deploying a fix and will provide another update as soon as more information becomes available.
investigating
We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).
July 2026
Gong Application Sign-in Issues
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue affecting the Gong app.
A subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
We are currently working on a fix.
We will provide another update as soon as more information becomes available
investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
investigating
We are currently investigating an issue affecting access to the Gong application.
Impact: Users across all environments may experience sign-in failures or authentication timeouts.
Status: Our engineering team is actively investigating the root cause.
Next Update: We will provide another update as soon as possible.
Call processing delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and are currently monitoring system performance.
identified
We have identified the issue affecting call processing.
Users in the US may experience delays in call processing.
Fix have been deployed.
Next update in 30 minutes.
Gong extension issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue affecting the Gong extension (specifically version 1.0.76).
A subset of Salesforce users may experience issues with the extension being unresponsive or failing to load.
We are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.
identified
We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.
Gong Platform Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.
Service Alert: Gong Platform Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.
Team insights page is failing to load
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.
June 2026
Delays in Exporting Activities to CRM
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.
Some customers may still experience delays while the backlog is being processed.
Delayed activities will be automatically exported to your CRM, and no action is required on your part.
Data syncing from your CRM into Gong is not affected.
We’ll share another update as more information becomes available.
monitoring
We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.
Some customers may still experience delays while the backlog is being processed.
Delayed activities will be automatically exported to your CRM, and no action is required on your part.
Data syncing from your CRM into Gong is not affected.
We’ll share another update as more information becomes available.
identified
We have identified the issue causing the CRM synchronization delays.
A subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization.
We are currently actively working to resolve the issue.
Next update as soon as more information becomes available.
investigating
We are continuing to investigate an issue causing delayed event synchronization to the CRM.
A subset of users in the US-hosted environment may experience delays with CRM synchronization.
Our engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.
investigating
We are currently investigating an issue causing delayed event synchronization to the CRM.
This is a limited-scope incident, and our engineering team is actively working to identify the root cause.
We will provide another update as soon as more information becomes available.
Web app - Limited scope incident
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment.
Cloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.
Call page - Service disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and are currently monitoring system performance.
investigating
We are currently investigating an issue affecting the Call page.
Users in the US-hosted environment may experience issues where they are unable to play recorded meetings.
Our engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.
