SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

521

Meeting SLA

1,327

Breaching SLA

1,848

SLA-tracked vendors

28%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Twilio	Breaching SLA	99.9%	1.12%	-98.78
CloudAMQP	Breaching SLA	99.9%	3.07%	-96.83
Qualys	Breaching SLA	99.9%	5.73%	-94.17
Mintra	Breaching SLA	99.9%	5.87%	-94.03
Monta	Breaching SLA	99.9%	7.40%	-92.50
eVetPractice (IDEXX)	Breaching SLA	99.9%	14.53%	-85.37
OpenText	Breaching SLA	99.9%	26.12%	-73.78
Vanta	Breaching SLA	99.9%	28.21%	-71.69
Akamai	Breaching SLA	99.99%	31.15%	-68.84
Khoros	Breaching SLA	99.9%	31.84%	-68.06
Riege Software	Breaching SLA	99.9%	32.26%	-67.64
Plum Fintech	Breaching SLA	99.9%	33.24%	-66.66
Hex	Breaching SLA	99.9%	34.22%	-65.68
Mautic Community	Breaching SLA	99.9%	34.50%	-65.40
tricentis	Breaching SLA	99.9%	37.43%	-62.47
Pearl	Breaching SLA	99.9%	37.85%	-62.05
Snyk	Breaching SLA	99.9%	37.85%	-62.05
WalkMe	Breaching SLA	99.9%	38.41%	-61.49
Codefresh	Breaching SLA	99.9%	40.92%	-58.98
Engine Yard	Breaching SLA	99.9%	41.98%	-57.92
Stripe	Breaching SLA	99.9%	42.18%	-57.72
Payfast	Breaching SLA	99.9%	42.32%	-57.58
Ivanti Cloud	Breaching SLA	99.9%	43.72%	-56.18
Quicknode	Breaching SLA	99.9%	43.85%	-56.05
Codat	Breaching SLA	99.9%	44.97%	-54.93
Deepgram	Breaching SLA	99.9%	45.39%	-54.51
Restaurant365	Breaching SLA	99.9%	46.09%	-53.81
insightsoftware	Breaching SLA	99.9%	46.79%	-53.11
Green thumb	Breaching SLA	99.9%	48.04%	-51.86
Chatfuel	Breaching SLA	99.9%	49.16%	-50.74
Telnyx	Breaching SLA	99.9%	49.58%	-50.32
Central 1	Breaching SLA	99.9%	51.26%	-48.64
Peloton	Breaching SLA	99.9%	51.68%	-48.22
Aircall	Breaching SLA	99.9%	51.82%	-48.08
ServiceMax	Breaching SLA	99.9%	52.65%	-47.25
Pleo	Breaching SLA	99.9%	52.79%	-47.11
Spendesk	Breaching SLA	99.9%	53.21%	-46.69
Chaturbate	Breaching SLA	99.9%	53.35%	-46.55
SambaSafety	Breaching SLA	99.9%	53.35%	-46.55
Barracuda Networks	Breaching SLA	99.9%	53.49%	-46.41
Shift4	Breaching SLA	99.9%	53.63%	-46.27
CallTrackingMetrics	Breaching SLA	99.9%	54.05%	-45.85
Rapid7	Breaching SLA	99.9%	55.17%	-44.73
Bazaarvoice	Breaching SLA	99.9%	57.68%	-42.22
Imagine Learning	Breaching SLA	99.9%	57.82%	-42.08
dLocal	Breaching SLA	99.9%	58.38%	-41.52
Procore	Breaching SLA	99.9%	59.36%	-40.54
10Web	Breaching SLA	99.9%	60.81%	-39.09
Expel, Inc.	Breaching SLA	99.9%	61.03%	-38.87
Vonage	Breaching SLA	99.9%	61.87%	-38.03

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.