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Downdetector relies on crowdsourced user reports, which means outages only show up after enough people complain. ServiceAlert.ai monitors official vendor status pages directly, over 1,000 of them, every 5 minutes, so you know about incidents the moment the provider acknowledges them, not after the fact. On top of that, we layer in user reports and social signals (Reddit, Hacker News) for early warning before providers even update their status page.

Beyond detection, ServiceAlert.ai lets you get alerted via Email, Slack, Teams, Discord, SMS, or Webhooks — Downdetector doesn't offer proactive alerts. From the Team plan upward, you can also monitor your own infrastructure (HTTP, ping, TCP, SSL, DNS, domain expiry, heartbeat) alongside the vendors you depend on, all in one platform; browser-step Playwright transactions and customer-installed multi-region probes step up at Business.

Pro is the only per-user plan, $10 per user per month. Team ($99/month), Business ($249/month), and Enterprise ($999/month) are all flat-rate with unlimited team members and no per-seat charges. Each user gets their own login and can configure their own alert preferences and service selections.

Team ($99 flat) gives a small engineering team the operational basics — 50 uptime monitors, 1 branded status page with custom domain, Slack/Discord/Webhook alerts, declared incidents with on-call rotations, and SSL/domain expiry alerts. It’s the right fit for a 3-15 person team that wants to stop paying for UptimeRobot + a free Statuspage + a half-configured PagerDuty seat.

Business ($249 flat) adds the full platform: the Slack-native AI SRE agent, customer-installed multi-region probes, browser-step Playwright transactions, full Certificate Lifecycle Management with CT-log discovery and PCI/SOC 2/NIST compliance reports, Slack war rooms with AI post-mortems, Eagle Eye NOC grid, and the full REST + MCP API. Pick Business when you need any of those, or when your audit team starts asking for cert-compliance evidence.

No. Some monitoring products have moved to "pay per check" or "pay per resolved outcome" models that sound founder-friendly but make the bill unpredictable the moment you have a bad month. Our billing is deliberately boring: $99/month (Team), $249/month (Business), or $999/month (Enterprise) covers every alert, every monitor, every incident, every team member at that tier. You know the annual cost before you sign up. No usage spikes, no surprise invoices, no conversations with your CFO about why alert volume blew out the budget.

With Pro, Business, and Enterprise plans, you can select only the services your organization actually uses. Instead of receiving alerts for every service we monitor, you configure your workspace to track just the vendors that matter to you. This reduces noise and keeps your team focused on relevant incidents.

All plans include email alerts and browser push notifications. Pro adds early signal alerts and customizable alert rules. Business adds Slack, Google Chat, Discord, and Webhooks. Enterprise adds Microsoft Teams and custom integrations. You can configure different channels for different services or severity levels.

ServiceAlert.ai polls official vendor status pages, RSS feeds, and status APIs every 5 minutes. On top of that, we watch user reports and social signals (Reddit, Hacker News) for early warning signs. Alerts fire when a service's status changes or when Early Signal activity spikes.

Enterprise plans include SSO support via SAML 2.0 and OIDC. This works with most identity providers including Okta, Azure AD, Google Workspace, and OneLogin. Contact our sales team to discuss your specific requirements.

Yes. The Personal plan is free forever, so you can explore the platform at no cost. For Pro and Business features, sign up today to access scoped monitoring and early signal alerts.

Pro and Business plans accept all major credit cards via Stripe. Enterprise plans can be invoiced with NET-30 payment terms. Annual billing is available with a discount.

You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, credits will be applied to your next billing cycle.